Terms and Conditions
after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
X My agency IS NOT required to be a participant in the State of California Consumer Restitution Fund (TCRF).
______My agency IS required to be a participant in the State of California Consumer Restitution Fund (TCRF) of which the below terms apply:
If travel services or transportation is cancelled and the traveler is not a fault and has not cancelled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the traveler, all monies paid to the seller of travel for services not provided will be promptly paid to the traveler, unless traveler advises seller of travel in writing after cancellation. In California, this provision does not apply where the seller of travel has remitted payment to another registered wholesale seller of travel or a carrier without obtaining a refund, and where the wholesaler or
provider defaults in providing the agreed upon transportation or service. In this situation, the seller of travel must provide the traveler with a written statement accompanied by bank records to establish the disbursement of the payment and if disbursed to a wholesale seller of travel, proof of that wholesaler’s current registration. Seller of Travel Disclosures; State of California law requires certain sellers of travel to have a trust account or bond.
___________________________ has a trust account with __________________________________. This transaction is covered by the TRCF if the seller of travel was registered and participating in the TCRF at the time of the sale and the traveler is located in the State of California at the time of payment. Eligible travelers may file a claim with the TCRF if the traveler is owed a refund of more than
$300 for the transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. For complete, up to date information regarding your rights under California law, please visit https://www.tcrinfo.org. If you are purchasing from outside of California, this transaction is not covered by the California Travel Restitution Fund.
Traveler Identification and Proof of Citizenship
The Transportation Security Administration (TSA) requires all airline passengers to provide Secure Flight Passenger Data (SFPD): Full name as it appears on Government-Issued I.D., Date of Birth, Gender, Redress number (if available).
The name of the traveler on all reservations and travel documents must match the name as it appears on the traveler’s Government-Issued I.D. The traveler is responsible for any fees and expenses that may be incurred due to an incorrect name or the denial of travel resulting from incorrect information. Updated information regarding security measures and requirements for air travel are available at http://www.tsa.gov. It is highly recommended that travelers check this website prior to travel to their scheduled destination. All U.S. citizens traveling to or from any international destination must
have a valid passport which must be valid for a minimum of six months beyond the return travel date. It is the traveler’s responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination, and any additional countries in which a stop is scheduled. Minors of 17 and under traveling alone or with a single parent may be required to have additional documentation on domestic or international flights. No refund will be issued for losses incurred as a result of failure to obtain or provide required travel documentation.
Hotel accommodation is subject to availability at the time of reservation. Some hotels require NONREFUNDABLE and NON-TRANSFERABLE deposits to guarantee a booking. In such cases, we will notify you for the NON-REFUNDABLE prepayment for that portion of the trip. Amenities such as elevators, air conditioning, bedding size, etc., are not guaranteed in all properties. In addition, even if a property has amenities such as air
conditioning or elevator, it is not guaranteed that it will be operational or available during your stay. Reimbursement for lack of amenities is solely the responsibility of the hotels, and while we may act as an intermediary, we cannot be held responsible for such reimbursement under any circumstances.
Special Travel Needs (accessibility, disabilities)
If you have disabilities or special needs that may require non-emergency special services, additional support or accommodation of a disability you should advise us in advance of booking so that we can request assistance or arrange for appropriate services or equipment. In some cases when you are unable to use your own wheelchairs, mobility devices, medical equipment or devices, rental of special equipment or devices may result in additional charges. Airlines may impose charges for additional baggage and may have size restrictions for wheelchairs they can accommodate. If you travel with a service animal or emotional support animal, some suppliers may require advance arrangements and special documentation for the
animal’s health and training. Countries outside the United States and Canada have laws and regulations that often apply different standards or accommodation for persons with disabilities or special needs. We will assist travelers with disabilities or special needs however, we are not responsible for the failure of suppliers to meet your needs when the supplier follows laws and regulation of local jurisdictions. Additionally, the laws and regulations of local jurisdictions covering travelers with disabilities or special needs may change in the legal or regulatory realm of the places you visit on your trip. Some destinations may have limited medical facilities or limited availability of prescription medications. You should consult your
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