Terms and Conditions
Reservations and Payment
By providing your credit card details for payment of any kind, you acknowledge and accept our Terms and Conditions and agree to abide by them. You authorize us to charge your credit card for the charges associated with your travel booking. By authorizing us to charge your credit card, either through our payment authorization form or through the phone, you acknowledge that you understand and agree to all the terms and conditions of the booking, including but not limited to, all cancellation policies.
Payments to Agency in currency other than U.S. Dollar will be converted at current exchange rate to USD. U.S. Dollar payments by Agency to
suppliers will be converted at current exchange rate for local country currency.
Terms and Conditions
By paying our planning fee and/or giving us a deposit, or making a booking, you acknowledge that you have read and accept our Terms and
Conditions on behalf of yourself and anyone in your party. The lead traveler assumes responsibility for sharing these Terms and Conditions with all
parties in the booking. It is the responsibility of each party to read these Terms and Conditions. If there is any part of these Terms and Conditions
that you do not understand, please contact us for clarification.
A purchase is not complete until the deposit(s) and other monies due have been processed and a confirmation of booking has been provided to you.
Receipt of payment and confirmation from us confirms agreement to these Terms and Conditions. If final payment is not received by the due date, all
components of the booking could be cancelled by the Supplier without a refund of payments previously made.
We are not responsible for penalties, fare increases, or fees incurred due to any late payments, all of which must be paid by you.
Revisions, Deviations and Cancellations
Any revisions or deviations made to a reservation are subject to a fee of USD $75.00 per person in addition to any other Supplier charges and penalties. No refunds will be given for any unused or partially used service(s)
The cancellation of any service(s) made by you or anyone in your party while traveling, is not eligible for any refund whatsoever. In limited cases, some hotels do not permit changes to or cancellation of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your reservations and agree to pay any cancellation or change fees that may be incurred. Notwithstanding cancellation charges stated herein, further cancellation policies as they specifically apply to our Agency are as follows: If you are charged a planning fee, you knowledge that planning fees are non-refundable, whether you decided to book travel or not. You agree that all fees based on cancellation policies, change fees, penalties, unused portions of travel vouchers, and any unused portions of Adventures by Cyndi travel planning gift cards/travel vouchers are non-refundable whether you decided to book travel or not.
Failure to travel or show up for any reservation is considered a “no-show”. No show penalties will be up to entire cost of reservation and are subject
to policies and procedures set forth by us.
Refunds, Chargebacks and Adjustments
Claim for refunds and/or adjustments must be made within NA days of the disputed dates of travel. Full details and proof of payment documentation must accompany all claims. Please allow NA days to process refunds from date of cancelled travel. No refunds will be issued for cancellations due to actual or threatened terrorist events or due to fear of travel from actual or threatened terrorist, health, political or similar events. Supplier terms are separate from our Agency’s terms. Please refer to the Supplier terms and conditions for details on their policies.
You waive any right to a chargeback in case of cancellation (except for fraud) including Force Majeure event(s) (as described below) and agree to
refund policies and procedures outlined in these Terms and Conditions. In the event you attempt a chargeback, reverse or recollect a trip payment
already made without our authorization, we have the right to collect additional costs, fees, and expenses associated with the chargeback, including,
but not limited to, attorney fees.
Washington State: If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days
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